Important Maintenance Notification: Evening of 7/9/24

Tuesday, 9 July 1 hour
Complete
Complete

The maintenance window has been completed. Please reach out to the Omega Systems Help Desk if there are any connectivity issues moving forward.

Thank you for your patience and understanding.

Avatar for Alan Lawson
Alan Lawson
Scheduled

We want to inform you that Omega Systems is currently investigating the latency affecting clients connected to our Hosted Services via Fortinet SSL VPN. Our datacenter engineers are actively working with Fortinet to determine the root cause of the issue and determine a comprehensive remediation plan.

In the meantime, we are planning maintenance this evening starting at 8:00 pm EST. This maintenance may cause temporary connectivity disruptions during the maintenance window. Omega Systems will send out notification once the maintenance is complete.

We understand this situation is inconvenient for you and your business operations. Please be assured that we are treating this issue as a top priority and are committed to resolving it as quickly as possible.

We will keep you updated on our progress and notify you as soon as we have more information.

Thank you for your patience and understanding.

Avatar for Alan Lawson
Alan Lawson
Began at:

Affected components
  • Data Center Managed Services
    • Smart Host EXO & Alto
    • Smart Host Stratus
    • Smart Secure
    • Smart Sync
    • Solarwinds N-Central
    • Streamline IT
    • FortiEMS