Incoming Phone calls to Support Queue Access/Handling

Resolved
Resolved

Good afternoon,

We have resolved the issue with are Call Queues and routing.

Thank you for your patience and understanding, Your Omega Support Team

Avatar for Jonathan Seidman
Jonathan Seidman
Investigating

Good morning,

We're currently working with our Phone Vendor and investigating issues with Incoming calls getting stuck in the call queue. Please bare with us while we work with our vendors to remediate the issue.

Thank you,

Avatar for Jonathan Seidman
Jonathan Seidman
Began at:

Affected components
  • Support Services
    • Omega Phone System