N-Central Servers being shutdown - Communication from N-Central

The latest update from N-Able is below. Omega's next scheduled update will be 10 am Eastern, Nov 10th.

N-able Engineering continues to make progress on the N-central hotfix and associated validation activities. The work remains on track with no setbacks, and our teams are progressing as quickly as possible while maintaining the validation required for a safe remediation.

ETA Timeline: Mid-day on Nov. 10th (EST). We will continue to keep you updated.

N-able teams continue to work with the highest priority to develop and validate a hotfix. At this time, we have no evidence of active exploitation or unauthorized data access.

We will continue to provide regular updates and share an estimated restoration time as soon as one is available (next update 9 pm Eastern).

Thank you for your continued patience and cooperation as we work to safely remediate this issue

We have direct contact with N-able and as soon as fix is posted we will upgrade the servers. We will send an update at 5 pm Eastern with the current status.

We received a minor update from N-Central regarding the incident.

IMPORTANT: N-central Critical Security Incident

N-able is currently responding to a public disclosure and non-responsible communication of critical vulnerabilities in N-central found by an independent researcher. At this time, we have not seen any active exploitation of these vulnerabilities. We are currently working on a hot fix and expect to have that available soon.

N-able® N-Central

IMPORTANT: N-central Critical Security Incident

N-able is currently responding to a public disclosure of critical vulnerabilities in N-central. At this time, we have not seen any active exploitation of these vulnerabilities.

N-central Hosted Environments Have Been Taken Offline As a precautionary measure, we are temporarily taking our Hosted N-central environment offline while we take the necessary actions to secure the environment and implement appropriate remediation. During this time, customers will be unable to access their Hosted N-central environment, and associated services may be unavailable.

Action Required for N-central On-Premises Customers Additionally, N-able strongly advises customers operating On-Premises N-central servers to take appropriate steps to secure their environments and temporarily take their N-central servers offline until further notice from N-able.

We recognize the significant operational impact these actions may have. We do not take this step lightly, but protecting our customers and their environments is our highest priority.

Our Security, Engineering, and Operations teams are actively working to implement the necessary remediation, and safely restore services. Customers should keep their N-central servers offline until N-able provides further guidance confirming when they can safely be brought back online.

We will provide additional updates and remediation instructions through this page as they become available.

Thank you for your immediate attention, patience, and cooperation.

Services Impacted N-central (hosted version) (Americas) N-central (hosted version) (APAC) N-central (hosted version) (Europe) N-central On-premise (Americas) N-central On-premise (APAC) N-central On-premise (Europe)