N-Central Serves being shutdown - Communication from N-Central

N-able® N-Central

IMPORTANT: N-central Critical Security Incident

N-able is currently responding to a public disclosure of critical vulnerabilities in N-central. At this time, we have not seen any active exploitation of these vulnerabilities.

N-central Hosted Environments Have Been Taken Offline As a precautionary measure, we are temporarily taking our Hosted N-central environment offline while we take the necessary actions to secure the environment and implement appropriate remediation. During this time, customers will be unable to access their Hosted N-central environment, and associated services may be unavailable.

Action Required for N-central On-Premises Customers Additionally, N-able strongly advises customers operating On-Premises N-central servers to take appropriate steps to secure their environments and temporarily take their N-central servers offline until further notice from N-able.

We recognize the significant operational impact these actions may have. We do not take this step lightly, but protecting our customers and their environments is our highest priority.

Our Security, Engineering, and Operations teams are actively working to implement the necessary remediation, and safely restore services. Customers should keep their N-central servers offline until N-able provides further guidance confirming when they can safely be brought back online.

We will provide additional updates and remediation instructions through this page as they become available.

Thank you for your immediate attention, patience, and cooperation.

Services Impacted N-central (hosted version) (Americas) N-central (hosted version) (APAC) N-central (hosted version) (Europe) N-central On-premise (Americas) N-central On-premise (APAC) N-central On-premise (Europe)