Known Issue with an Android Update with a Fix


Notification of issue is complete.

Avatar for

We have uncovered an issue that started yesterday with an Android update. Please forward this notification to your users as we're sure this will affect many people using Android phones.

Here is the website with the full explanation and fix. Going into the app store and updating all of your apps will resolve this issue but the full explanation and the exact apps to update can be found below.

The important details are here: A large number of Android users over the past few hours have been encountering continuous Gmail and other app shutdowns.

Just after 11 p.m. PT on Monday, Google issued a permanent fix for the app crashing issue. It involves updating both Android System WebView and Chrome to version 89.0.4389.105:

Navigate to Play Store app Search for Android System WebView Select the “Update” option Repeat these steps for Google Chrome

Please contact our service desk at or by calling 484.772.1110 for assistance if these steps do not resolve the issue.

Thank you.

Avatar for
Began at:

Affected components
  • Support Services
    • Smart Support