Omega Systems Alert about ConnectWise Ticket Alerts


We have resolved the issue. Thank you for your patience.

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ConnectWise Ticket Alerts Issue

Omega Systems has identified an issue impacting the functionality of our ConnectWise Ticket Alerts. You may receive alerts for previously closed tickets. We have identified the root cause and have fixed the underlying problem.

It is safe to ignore the previously created alerts. Normal functionality has been restored and all alerts moving forward should be considered valid.

We appreciate your business and apologize for any inconvenience this may be causing you. If you have any questions, please email us at or if your issue requires immediate assistance please call us at 484.772.1110.

Thank you,

OMEGA SYSTEMS Office 610.678.7002 | Service Desk 484.772.1110

Omega Systems is dedicated to providing excellent customer service experiences. If you are receiving this email, you are a valued client and recipient of our services.

If someone within your organization is not receiving these important emails and should be added to the contact list, please contact your Technical Account Manager to have them added.

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Began at:

Affected components
  • Data Center Managed Services
    • Smart Host EXO & Alto
    • Smart Host Stratus
    • Smart Mail
    • Smart Secure
    • Smart Stor
    • Smart DR
    • Smart Sync
    • Solarwinds N-Central
    • Streamline IT
    • Email Security
    • FortiEMS
    • Smart Comply
  • Support Services
    • Smart Support
    • Smart Response
    • Omega Phone System
    • Omega Email Connector
    • Omega Corporate Website
    • ConnectWise Ticket Portal
    • Other